Get in Touch With Us
Got a question about a listing, spotted something that needs updating, or just want to tell us what you think of the site? This page covers how to reach the Best Sweepstakes Casinos team and what we can actually help with.
How to Reach the Team
Email is the best way to contact us. We read every message that comes in and try to reply within a couple of working days. Send your note to [email protected].
A quick line on what your message is about helps us route it to the right person faster — whether that's a factual correction, a question about a specific platform, or general feedback on the site.
What We Can and Can't Help With
Aurovine is an independent research and comparison site. We cover sweepstakes and social casinos, including our current highest-rated picks based on our own editorial review, such as Crown Coins, SplashCoins and Casino.Click. We're happy to answer questions about how we evaluate platforms, why a particular operator appears on our list, or how the sweepstakes coin model works.
What we can't do is act on your behalf with any operator. If you have an issue with an account, a redemption, or a payment on a specific sweepstakes casino, that has to go through the operator's own customer support — we have no ability to access accounts, expedite redemptions, or resolve disputes for a platform we don't operate.
- Site content questions — Ask about how we researched a page, why an operator is ranked where it is, or anything unclear in our write-ups.
- Corrections — Sweepstakes casino terms, eligible states and promotions change often. If you notice something on the site that looks outdated, tell us and we'll check it.
- Feedback and topic requests — If there's a platform, a state-specific question, or a topic like our guide to non-GamStop casinos that you'd like to see covered in more depth, let us know.
- General feedback — Positive or critical, we read it. It helps shape what we cover next.
Before You Write In About a Specific Platform
If your question relates to a particular sweepstakes casino — for example, a welcome bonus, a redemption threshold, or state availability — it helps to check that operator's own terms and conditions first, since these details can change and vary by state. Legitimate sweepstakes casinos are required to offer a no-purchase-necessary method of entry, and most set minimum redemption amounts and identity verification steps before Sweepstakes Coins can be exchanged for prizes. If your question is about whether a platform is available in your state, that's also something the operator's terms page will confirm, since eligibility is decided state by state and changes without much notice.
We can point you toward general information on how these platforms typically operate, but we can't confirm current legal status for your specific state or give you legal advice about whether a site is permitted where you live.
What Happens to Your Message
Every message is read by a real person on our editorial team, not an automated system. We aim to respond within a couple of working days, though this can stretch a little during busier periods. If your message needs input from more than one person, we'll let you know it's taking a bit longer rather than leave you waiting without a word.
A Note on Accuracy
We try to keep our coverage of welcome offers, coin structures and state eligibility current, but sweepstakes casino operators change their promotions and terms frequently, and laws around this model continue to evolve at the state level. Reader corrections genuinely help us keep the site accurate, so if something looks off, please flag it.